Make the Hairs on the Back of Your Neck Stand Up
Cote sent me the recent CIO Magazine article entitled ERP’s Paralysis Problem and the Repercussions for Business Everywhere. The article discusses the findings from a December 2009 study conducted by IDC and sponsored by ERP vendor Agresso, as follows:
A couple of verbatim responses from respondents should make the hairs on the back of your neck stand up: “Capital expenditure priorities are shifted into IT from other high-payback projects” just to perform necessary ERP changes, noted one respondent. Said another: “Change to ERP paralyzes the entire organization in moving forward in other areas that can bring more value.”
To make doubly certain the message gets across, the article finishes with the following “nocturnal” paragraph:
As the sun finally sets on the first decade in the new millennium, it’s high time we say good night to ERP. A new day will be starting soon, and the blemished legacy and failings of ERP’s nearly four-decade-long reign will be a distant memory.
Maybe. While ERP systems no doubt have their own particular twists, the sorry state of affairs described above is true of various industries that have developed complex software systems over prolonged periods of time. Just in the past few months I have witnessed such situations in banking and health care. In previous life I had been exposed to more of the same in other industries. The software decayed and decayed but technical debt had never been reduced. Consequently, the cost of change, any change, today is horrendous. As Jim Highsmith‘s chart below indicates, “once on the right of the curve, all choices are hard.”
In Estimating Software Costs, author Capers Jones quantifies five-year cost of software application ownership (for the vendor). He examines three similar applications, each of nominal size of 1000 function points, as a function of the sophistication of the corresponding projects. The respective life cycle costs are as follows:
- Lagging projects: $2,316,000
- Average projects: $1,860,000
- Leading projects: $1,312,000
Jones goes on to issue the following stern warning:
All known compound objects decay and become more complex with the passage of time unless effort is exerted to keep them repaired and updated. Software is no exception… Indeed, the economic value of lagging applications is questionable after about three to five years. The degradation of initial structure and the increasing difficulty of making updates without “bad fixes” tends towards negative returns on investment (ROI) within a few years.
Enough, indeed, to make the hairs on the back of your neck stand up…