The Agile Executive

Making Agile Work

Posts Tagged ‘BSM

Agile Business Service Management

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Over the weekend we activated the BSM Review. It is a thought leadership website dedicated to next practices in Business Service Management (BSM) in a way that is appropriate for our era. To quote my colleague and friend Bill Keyworth:

This website is dedicated to the BSM dialogue by whoever wishes to participate.  There is no fee to join …no content that requires a subscription …and no censorship of reasonable ideas and questions.

My area of focus in this site is Agile Business Service Management. The term is defined as follows:

Agile Business Service Management (Agile BSM) is the fusion of modern software development methods with the prevailing preference to run IT from the perspective of the business customer. Instead of dividing the “world” to development on the one hand and operations on the other hand, Agile Business Service Management unifies the two to manage them as part of one continuum that improves the delivery and usage of the application to the targeted business end-user. By so doing, it crosses the metaphorical chasm between the R&D lab and the customer door (or laptop, or iPhone, or…)

My research agenda in the context of the BSM Review will be outlined in a forthcoming post. For now, suffice it to say it will primarily be driven by two themes:

  • Business alignment: At the heart of it, BSM is a discipline to better align business with IT; at its core, Agile is about “customer collaboration over contract negotiation.” The two are conceptually similar: they express the strong desire in both development and operations to carry out meaningful tasks that have business impact.
  • Continuous manufacturing: I view IT as a form of continuous manufacturing. If you accept this premise, the application of Agile concepts, principles and techniques to IT management makes perfect sense. Just as Agile has been influenced by Lean techniques from manufacturing, it has the potential now to influences (continuous) manufacturing in its IT incarnation.

If software development is your primary interest, you might find my forthcoming posts in BSM Review go a little beyond the traditional scope of software methods. If, however, you are interested in software delivery in entirety, you are likely to find good synergy between the topics I will address in BSM Review and those I will continue to bring up in The Agile Executive. Either way, I trust my posts and Cote’s will be of on-going interest to you.

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Richness and Vibrancy in Boston

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A blog post can’t do justice to the richness and vibrancy of the dialogs that were produced by 80 participants in the September 17 Rally Agile Success Tour event in Boston. You had to be there in order to fully savor the experience. If you are a Boston Agilist who missed this gathering, the event in Chicago gives you an opportunity to catch up without needing to fly all the way to the forthcoming events in Seattle or London.

Agile metrics reported during the event were very impressive.  AOL’s Jochen Krebs indicated acceptance of user stories improved from 20% to 90% in one year! Sermo’s Rob Sherman provided the following three year data:

  • 2007: 10 releases; 26 patches
  • 2008: 29 releases; 32 patches
  • 2009: 67 releases; 0 patches

(“0 patches” is not a typo – year-to-date “patches” at Sermo have primarily been about laying the required infrastructure for forthcoming releases to be deployed, not about bug fixing).

The quantitative data was nicely complemented by qualitative insights. ITG’s Heather Kanser’s work on the Virtuous Cycle of Agile and Constant Contact’s Rick Simmons contrasting Informational Metrics v. Motivational Metrics demonstrated ahead-of-the-power-curve thinking. 

One other thread that came to the fore during the event was Agile Business Service Management (Agile BSM). Think of it as the fusion of Agile methods for software development with state of the art practices for managing IT from a business perspective. Embryonic that this trend is, the potential impact is huge. We will discuss this emerging trend in forthcoming posts.

It is a pleasure writing this post!

Written by israelgat

September 20, 2009 at 6:59 am